Privacy Policy

Last updated: August 31, 2026

At Multitherapy Acupuncture & Chinese Medicine ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and postal address when you book an appointment, contact us, or subscribe to our newsletter.
  • Appointment Information: Treatment preferences, booking history, and health-related information you provide to us for the purpose of receiving care.
  • Communication Preferences: Whether you have explicitly opted in to receive our newsletter.
  • Website Usage Data: Pages visited and other basic analytics collected through cookies and similar technologies.

Appointment Messages

Appointment confirmations, reminders, and other messages about your care are not marketing — they are a necessary part of providing you our services. If you prefer that we not contact you by phone, email, or text for appointment purposes, tell us and we will note your preference in your file.

How We Use Your Information

We use your personal information to:

  • Provide and manage your appointments and treatments
  • Send you the clinic newsletter, if and only if you have subscribed
  • Respond to your inquiries and provide customer support
  • Operate and improve our website and services
  • Comply with legal and regulatory obligations

Information Sharing

We do not sell your personal information.

  • Our Own Systems: Our newsletter is delivered by our own self-hosted email system, so subscribing does not expose your email address to any outside marketing platform.
  • Healthcare Providers: Other healthcare professionals involved in your care, with your consent.
  • Legal Authorities: When required by law or to protect your rights and safety.

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect website functionality. We do not use advertising or cross-site tracking pixels.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, and we keep records of where and how your information is stored. However, no method of transmission over the internet is 100% secure.

Data Retention

Your health care records are retained as required by the College of Complementary Health Professionals of British Columbia — at minimum 16 years from the date of your last visit (or from the age of majority, whichever is later). Other personal information is kept only as long as needed for the purposes above or as the law requires.

Your Rights

Under applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the appropriate privacy authority

To exercise these rights, please contact us at info@multitherapy.ca or (778) 760-1868.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Multitherapy Acupuncture & Chinese Medicine
  • 2821 Pandosy St, Kelowna, BC V1Y 1V8
  • Phone: (778) 760-1868
  • Email: info@multitherapy.ca
  • Website: https://multitherapy.ca